Delivery Information
Delivery is only offered within the UK.
Free delivery is included in the price for all artworks within the United Kingdom. Your artwork will be carefully packaged and shipped to your provided address via a trusted courier service.
Delivery Timeframe.
You will be notified on the date your artwork is dispatched. Please allow 5-7 business days for delivery after dispatch.
Returns Policy
Returns Accepted Only for Damaged Artwork
If you are in any doubt about the work you intend to purchase please contact Sue for more information or to ask for further photographs and description.
Returns are only accepted for artworks that are damaged during shipping or delivery. If you receive an artwork that is damaged, please follow these steps:
- Report Damage Immediately: Contact Sue within 48 hours of receiving the artwork to report any damage. Any claims made after this time may not be considered.
- Provide Photographs: To process your return, clear photographs of the damaged artwork are required. Please send photographs that clearly show the extent of the damage to cuffsue@hotmail.com
- Return Process: Once your photographs have been reviewed and the damage confirmed, you will be provided with instructions on how to return the artwork.
After receiving the returned damaged artwork, a refund will be issued for the full amount. Refunds will be processed using the same payment method used for the original purchase.
Conditions for Return:
Artwork must be returned in its original packaging.
- The return must be initiated within 48 hours of receiving the damaged artwork.
- The artwork must be returned in the condition it was received, except for the reported damage.
Non-Returnable Items:
- Artwork that has been altered or modified after delivery.
- Artwork damaged due to mishandling or improper care.
Please note that colours may vary slightly from what you see on your screen due to monitor differences. Every effort is made to represent the artwork as accurately as possible.
If you have any questions or concerns about our returns policy, please don’t hesitate to contact Sue on cuffsue@hotmail.com